Rakhisbazaar follows a well-defined Refund, Return and
Cancellation Policy to achieve customer satisfaction. When a customer gets in
touch with us through phone or email, we aim at providing the best customer
service. However, it might happen that the customer may still find the product
unsatisfactory for reasons beyond our control, in such case we follow a return
or a cancellation policy described below:
We will refund the amount in the same form we received the payment and it is normally done within 10 working days from the date of cancellation of the order. Once refunded, an e-mail confirmation is sent to the customer about refund. Shipping charges will not be refunded.
While receiving the order, if you notice that the product is in a bad condition or the packaging has been tampered before the delivery, please reject the package and return it to the delivery person. Also, contact rakhisbazaar customer care at +91 7055555331 or email us at email@example.com specifying your Order ID. Our customer care executives will ensure that a brand new replacement is sent to you at no additional cost. However, please ensure that the original product tag and packaging remains intact when you return the product to us.
Also, if you are not satisfied with the product and choose to return it to us,
please ship it back. The product normally reaches our warehouse within 10 days
of the return; we will check the returned goods and process a refund or
exchange thereafter. If the product is delivered outside India, the customer
will have to ship back the product to us at his/her own cost as pickup from our
end is possible within India only. And since we have borne the shipping charges
from India already so any refund will be processed after deducting the shipping
charges, and in case of exchange, the customer will have to pay the shipping
Apart from condition specified above, the following products shall not be returned or replaced:
a) Any product with physical damage caused to the box or to the product;
b) Any product without original packaging and accessories
c) Any product without a suitable, clear, unhampered serial number
*Shipping charges will not be refunded.
*Rakhisbazaar.com may change the Refund, Return and Cancellation policy at any time, without prior notice.